Delivering Eastern European Food UK Wide!

Refunds and Cancellations

If an item is damaged or defective, then we will either refund you for the value of the item, or send you a replacement at no extra cost. You however must notify us of the damage or deficts withing 2 working days of receipt of the relevant goods by you. Please contact us if this happens and provide evidence in the form of photographs/images which can be emailed to us. 


If you decide to cancel your order (or part of your order) before it has been dispatched, a 
cancellation/admin fee will be charged. 

This will be 10% of the existing order total.

You cannot cancel your order after it has been dispatched and before you receive it. 

You can send any goods back for a full refund, provided that they are unopened, in a saleable condition and not beyond the Best Before Date. Please contact us before returning an item. You will be given a returns address to which to send the parcel, and will receive an immediate refund for the goods when they arrive here. Please obtain proof of postage.

Please complete the form below to request an RMA number.